We have a 90-day refund policy which starts on the date you make your payment. You must cancel within 90 days of your original payment date. There are no refunds after 90 days for any reason. Using our system to build your own website will not affect the refund policy, including factors such as: if or when you login, how long it takes to build your site, if or when the site is complete, the number of revisions that you require, or your level of satisfaction. It is your responsibility to request a refund within 90 days of your original payment date. If you took advantage of an introductory payment offer (ex: paying for multiple years upfront) there are no refunds after 90 days; therefore if you cancel prior to the end of your subscription date, you will not receive a pro-rated refund. There are no exceptions to our refund policy.