Purchasing Policy 
Shipping and handling: All hardware products are shipped UPS Ground to the lower 48 states. The following hardware shipping/handling prices are valid for the lower 48 states: PC's $39; Laptops $29; Monitors $29; Printers $29. Hardware orders are normally shipped within 1-3 business days of processing your payment. Please contact us for shipping information for expedited hardware shipping, high-volume hardware orders, and/or hardware shipments outside the lower 48 states. Microsoft software does not have a shipping/handling charge. Software orders are fulfilled via email with a link to download the product. Software orders are normally fulfilled within 3-5 business days of processing your payment and nonprofit verification paperwork. CharityAdvantage is not responsible for delays in software fulfillment.
Recertified Hardware Five-Day Return Policy: Customer wishing to return a hardware product must apply for a Return Shipping Number within 5 calendar days of receipt of the product by contacting the CharityAdvantage Computer Department at 800-677-4180 ext. 315. Software sales are excluded from this return policy. Software and new computer hardware sales are excluded from this return policy.
All software and new computer sales are final: no returns, no exceptions. To receive your Return Shipping Number contact us and describe in detail the reason for your return. Please be specific. One of our agents will contact you with your Return Shipping Number. Your Return Shipping number must be clearly marked on the outside of the shipping box and you must include the Return Shipping Number and a written description inside the product box. Returns are subject to a 20% restocking fee or rate as determined by CharityAdvantage. Customer is responsible for all shipping costs from and to CharityAdvantage. Refunds will be issued within 10 business days after receipt of product. Any product "disassembled" by the customer will VOID all warranties. Customer must return the product using either United Parcel Service (UPS) or Federal Express (FedEx). Customer must pack product securely and in accordance with the minimum packing standards of the carrier. If possible, use the original packaging materials. Failure to do so may invalidate the return. CharityAdvantage is not responsible for goods that are damaged during shipment or misused/abused by the customer/carrier. CharityAdvantage recommends that you to insure the package for an amount equal to the value of the product.
Hardware Warranty - New: Some hardware products are covered under a manufacturer's warranty which is listed in the description of the product. For warranty support, please contact the manufacturer.

Hardware Warranty - Recertified: Some recertified hardware products are covered under a warranty which is listed in the description of the product. Warranties cover defective hardware and cover 100% of parts and labor for repairs. Warranties may be limited on some items. There is no customer-paid deductible for service. Warranties include full replacement if necessary. Laptop batteries are not warranted.

If you are having technical issues with your hardware, please contact the CharityAdvantage Computer Department at 800-677-4180 ext. 315. If a defective product needs to be returned for repairs, customer must apply for a Return Shipping Number within the warranty period. One of our agents will provide you with your Return Shipping Number. The Return Shipping Number must be marked on the outside of box. You must include the Return Shipping Number and a written description inside the product box. Should a replacement for a defective system not be available, at our discretion a suitable replacement shall be issued. If a suitable replacement is not available within 7 days from the receipt of your return, CharityAdvantage will issue a credit to your credit card. Credits are for product only and do NOT include any reimbursement for shipping charges.

Warranty repairs are handled by CharityAdvantage at our location. Repairs are not performed "On-Site". CharityAdvantage will not pay third parties for diagnostics or repairs. Any product previously "disassembled" by the customer will VOID all warranties. Customer is responsible for all shipping charges to send the product for repair. Customer must return the product using either United Parcel Service (UPS) or Federal Express (FedEx). Customer must pack product securely and in accordance with the minimum packing standards of the carrier. If possible, use the original packaging materials. Failure to do so may invalidate the return. CharityAdvantage is not responsible for goods that are damaged during shipment or misused/abused by the customer/carrier. We urge you to insure the package for an amount equal to the value of the product. CharityAdvantage will cover shipping charges to return the repaired product or replacement to the customer via UPS Ground to the lower 48 states.

Items sent to CharityAdvantage that are OUT OF WARRANTY will be returned to customer at customer's expense unless previously agreed to repair at owner’s expense.

CharityAdvantage is not responsible for any software loaded on the equipment by the customer and do not guarantee that any software that may be loaded will be compatible with the equipment. Check with the software manufacturer for compatibility before purchasing. CharityAdvantage will not be held responsible for loss of personal data. It will be the customer’s sole responsibility to back up any such files.

A service fee on a working product may apply. Any items sent back with no defect, may be subject to a service fee. This includes a computer with a loaded operating system that may simply require the correct driver for the device to function.