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Statistics/Feedback

 
Serenity House recently conducted satisfaction surveys of our clients, their family members, our staff, and referral sources.  

Click HERE for 2008-2009 Survey highlights:
                                
 
     · Client Comments:

“Serenity House has literally saved my life. Today I have hope.”
 
“I think this is the most structured and rewarding program. It is very well organized and extremely helping.”

 “Serenity House is awesome! I am so grateful to be here. Thank you for being a wonderful program and for all of your amazing staff."
 
“I just want the staff to know how much Serenity House has helped me and saved my life.”
 
“I think this is an awesome program. It saved my life.”
 
 “Treat as many women in here as possible because this place works wonders.”
 
 “I love being here and I have always felt safe here.”
 
 “I feel very safe and comfortable in this environment and that my chances for success when I leave are greatly improved by me being here.”
 
“I believe this is one of the most productive treatment centers I’ve ever experienced. I recommend it highly to anyone.”

 
“I would like to say Thank you to Serenity House and you all saved my life and helped me turn from a child mentality into a man that has a valued opinion and I am very grateful for this program."

“This program saved my life. Thank you!”

 “Serenity House is changing my life for the good.”

“I would like to thank everybody who is over rehab because it’s helping me a lot. I love the program.”
 
      · Staff Comments: 

"I believe that Serenity House staff are true to the mission of the agency.”
 
“I just wanted to say that this is the first social services agency I have worked for that has a sincere desire to assist people and change lives and that all the staff here seem to have that inherent quality. We are complimented daily when I speak with anyone in the community. I feel we are all treated like professionals by others we work with and for.”
 
"Thank you for allowing me to be of service to my community through my position as a Counselor Aide." 
     
     · Referral Agent Comments:

“We have seen clients that have been long term homeless received treatment and other services from your staff. Thank you.”
 
      · Family Member Comments:

“Many thanks for your quality services.”

"Thank you for helping my son."


Serenity House truly values feedback from our stakeholders and continues to refine our system of care based upon this data. Please feel free to contact Donna Dooley, Quality Assurance Director at 386-252-4228, extension 14 or Randy Croy, Executive Director at 386-258-5050, extension 16 if you have comments or suggestions.

 

 

Administrative Offices

211 N. Ridgewood Avenue, Suite 204
Daytona Beach, Florida 32114
Phone: 386-252-4228
Fax: 386-252-3506