Step 1 Introduction

• The Mediator sets the Parties at ease and explains the ground rules.
• The Mediator^s role is not to make a decision but to help both Parties reach a mutual agreement. The Mediator explains that he/she will not take sides.

Step 2 Telling the Story

• Each Party tells what happened. The person bringing the complaint tells his/her side of the story first. Then the other Party explains his/her version of the facts.
• No interruptions are allowed.

Step 3 Identifying Facts and Issues

• The Mediator attempts to identify agreed upon Facts and Issues. This is done by listening to each side, summarizing each party^s views, and asking if these are the facts and issues as each party understands them.

Step 4 Identifying Alternative Solutions

• Everyone thinks of possible Solutions to the Problem.
• The Mediator makes a list and asks each Party to explain his/her feelings about each possible Solution.

Step 5 Revising and Discussing Solutions

• Based on the expressed feelings of the Parties, the Mediator revises possible Solutions and attempts to identify a Solution to which both Parties can agree.

Step 6 Reaching Agreement

• The Mediator helps the Parties to reach an Agreement with which both can live.
• The Agreement should be written down.
• The Parties should also discuss what will happen if either of them breaks the Agreement.